END OF LIFE PLAN

Our End-of-life Policy

The following rules below help customers better understand the cycle and help them move on with new RELIANOID products.

1. RELIANOID offers support services for each RELIANOID product which has a life cycle of 5 years.
2. RELIANOID appliance models are Linux based and are released with a frozen Kernel, this kernel will not be modified throughout the life cycle.
3. RELIANOID will provide improvements, bugfixes, patches, and system updates, along with the product’s life cycle.
4. RELIANOID offers an additional year (Long support) for Enterprise Products, starting from the expiry date, for the appliances where End-of-life has been reached in order to help customers migrate to the new RELIANOID products.
5. After that additional year given to expired appliances, the RELIANOID Team will stop offering system updates and we can’t guarantee that all bugfixes are going to be solved.
6. Despite RELIANOID appliances being perpetual, the related support has a deadline set on the table underneath, RELIANOID no longer has an obligation to support an expired appliance once the End-of-life support has been reached. That said, the RELIANOID support team recommends updating RELIANOID Appliances once the End-of-Life has been reached and will notify via email to the contacts provided.