TECHNICAL SUPPORT. LOAD BALANCER SUPPORT PLANS
RELIANOID’s technical support team is highly skilled and dedicated to providing timely and effective assistance to users
ADC
SUPPORT PLANS
Check our different support plans designed for every need: from basic updates & upgrades for RELIANOID software, to 8h support service 5 days per week or our Special 24/7 Cyber Security and real-time assistance services.
Updates-only
If you’re already a hero and only require software updates & product upgrades, this is your plan.
395.50 USD
per node/year
THIS PACKAGE INCLUDES:
- Software Updates & Product Upgrades
THIS PACKAGE DOES NOT INCLUDE:
- No cases available
- No assistance by RELIANOID Team
- No email or remote assistance
- No private chat
- No Cybersecurity services
8×5 Support
For those subscribers who require updates & upgrades but also assistance from heroes only in office hours.
960.50 USD
per node/year
THIS PACKAGE INCLUDES:
- Software Updates & Product Upgrades
- Unlimited cases
- 8×5 assistance
by RELIANOID Team - 8 working hours
max response time - Technical assistance through email
- No phone and chat available
- No Cybersecurity services
24×7 Support
Designed for subscribers with needs such as special cybersecurity services and real-time assistance.
2,825.00 USD
per node/year
THIS PACKAGE INCLUDES:
- Software Updates & Product Upgrades
- Unlimited cases
- 24×7 assistance
by the RELIANOID Team - 4 hours
max response time - Email and remote assistance available
- Phone and chat available
- Cybersecurity services available
Cluster service requires to be configured with the same support plan for all nodes
ADC SUPPORT PLANS
SPECIFICATIONS
Service Scope
Software Updates
Latest RELIANOID software releases available.
Product Upgrades
Downloads of full system upgrades available.
Platforms Supported
Virtual, hardware, bare metal, cloud or microservices platforms supported.
Dedicated Engineer
Direct contact with RELIANOID Engineers.
Assistance Cases
Reporting of issues to be analyzed by our Team.
Cybersecurity Services
Remote services available to be up to date with security lists, signatures and real-time threat detection for the IPDS module.
Maintenance
Instant Hotfixes
Hotfixes are provided without waiting for the next release.
Security Analyzer
Security tools to detect and fix weak configurations or security threats in your appliances.
Packages Repository
Quick and easy appliance update.
Hotfixes
Ensuring your appliances are free of bugs instantly to avoid zero-day attacks.
Features
Latest developments
Ensure you have the latest developments and new features.
Development proposals
Your proposals will be heard to be included in the development roadmap.
Resources
Support Portal
Web tool to have access to contact with our Support Team, cases reporting, software and document downloads, and more.
Security Advisories
Security threats and mitigation notifications.
News
Be up to date with our latest news every quarter.
Knowledge
Online and updated high quality knowledge base and technical articles.
Our Metrics
Less than 3 hours customers worldwide
Less than 12 hours average Resolution Time with 8×5 Plan
Less than 24 hours average Security Patches Response
More than 7 Releases and hotfixes per year
WANT TO TRY RELIANOID?
Just give us your contact details and we will get back to you as soon as possible.