END OF LIFE PLAN

End-of-life is a term used to nominate the expiry date of a product supplied to customers, in other words, it defines when a product will no longer be available and/or supported.

What about RELIANOID’s “End-of-Life”?

RELIANOID’s products reach the End-of-life 5 years after their release date and the product will be supported 6 years from its release date. RELIANOID establishes a life cycle period for all its products in order to help companies strategically decide how this expiry date will impact their technological projects or infrastructures.

Why RELIANOID products has an End-of-Life?

Our solutions reach the End-of-life for different reasons:

New features and Technology innovation:

As a result of RELIANOID’s investment in  R&D, our products evolve adapting and improving their features to new technologies and the needs of our customers.

Maturity:

Because our technology is Linux based, we’re based on a Debian operating system updates calendar, this implies that our kernel will not be modified till the next Debian release. Please note if any customer applies updates to the kernel, the overlay of load balancing for high availability developed by RELIANOID might not perform correctly.

Our End-of-life Policy

The following rules below help customers better understand the cycle and help them move on with new RELIANOID products.

  1. RELIANOID offers support services for each RELIANOID product which has a life cycle of 5 years.
  2. RELIANOID appliance models are Linux based and are released with a frozen Kernel, this kernel will not be modified throughout the life cycle.
  3. RELIANOID will provide improvements, bugfixes, patches, and system updates, along with the product’s life cycle.
  4. RELIANOID offers an additional year (Long support) for Enterprise Products, starting from the expiry date, for the appliances where End-of-life has been reached in order to help customers migrate to the new RELIANOID products.
  5. After that additional year given to expired appliances, the RELIANOID Team will stop offering system updates and we can’t guarantee that all bugfixes are going to be solved.
  6. Despite RELIANOID appliances being perpetual, the related support has a deadline set on the table underneath, RELIANOID no longer has an obligation to support an expired appliance once the End-of-life support has been reached. That said, the RELIANOID support team recommends updating RELIANOID Appliances once the End-of-Life has been reached and will notify via email to the contacts provided.

RELIANOID End-of-life Plan table

VersionFormatModelEnd of LifeLong support
EnterpriseHW ApplianceRNA16401Jun 2029Jun 2030
CommunitySoftware Appliance7Jun 2028Jun 2029
CommunityHW ApplianceRNA1004Jun 2028Jun 2029
EnterpriseHW ApplianceRNA6108Jun 2026Jun 2027
EnterprisePhysical Appliance7108Aug 2026Aug 2027
EnterprisePhysical Appliance8214Aug 2025Aug 2026
EnterpriseVirtual and Bare Metal Appliance6000Jun 2024Jun 2025
CommunitySoftware Appliance5Jun 2024Jun 2025
EnterpriseVirtual and Bare Metal Appliance5000May 2022May 2023
EnterprisePhysical Appliance6708May 2022May 2023
EnterprisePhysical Appliance6508May 2022May 2023
EnterpriseVirtual and Bare Metal Appliance4300May 2020May 2021
EnterpriseBare Metal Appliance4200May 2020May 2021
EnterpriseVirtual Appliance4100May 2020May 2021
EnterpriseVirtual Appliance4000May 2020May 2021
CommunityISO Distro4.xMay 2020–
CommunityISO Distro3.10.xMay 2020–
EnterprisePhysical Appliance3300May 2018May 2021
EnterpriseVirtual Appliance3110.2May 2018May 2019
EnterpriseVirtual Appliance3110May 2018May 2019
CommunityISO Distro3.1 – 3.7May 2018–
CommunityISO Distro2.xFeb 2016–

We highly recommend upgrading your ADC solutions to the latest products to get the most performance, more secure and better user experience

All the upgrades of the system are included with any of our Support Plans. For more information contact our sales team.

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