Last Reviewed: 6th April 2026
Next Review Due: 6th April 2027
(Public Summary)
At RELIANOID, we take the security and continuity of our services seriously. This Incident Response & Reporting Policy outlines how we detect, respond to, and communicate about security incidents that may affect our systems, customers, or partners. Our goal is to minimize disruption, protect data, and ensure regulatory compliance.
A security incident is any event that may:
Security incidents may also include operational disruptions, vulnerability exploitation attempts, supply chain security events, or suspicious activities that could affect service resilience or regulatory compliance obligations.
RELIANOID follows a structured 5-phase incident response process:
| Phase | Actions |
| 1. Detection | Monitor centralized logs, alerts, telemetry, and operational events for unusual, unauthorized, or high-risk activity patterns |
| 2. Containment | Isolate affected systems or services to limit impact |
| 3. Eradication | Identify and remove the root cause (e.g., malware, misconfigurations) |
| 4. Recovery | Restore systems, validate integrity, resume normal operations, and perform controlled service restoration procedures |
| 5. Lessons Learned | Conduct post-incident reviews, document findings, improve controls, and integrate remediation actions into continuous improvement processes |
If a confirmed incident impacts customer data or service, RELIANOID will:
Internal escalation procedures are used to coordinate investigation, containment, remediation, and customer communications throughout the incident lifecycle.
We welcome responsible disclosure of potential vulnerabilities or incidents.
If you suspect a security issue affecting RELIANOID please contact us. Include details like logs, IP addresses, and timestamps when available.
Reported vulnerabilities are assessed, prioritized, tracked, and remediated according to internal security governance and risk management procedures.
We aim to acknowledge all reports within 24 hours and resolve valid issues promptly.
Operational reviews may include incident trend analysis, remediation tracking, escalation effectiveness, and resilience performance assessments.
Each incident, whether a major security event or a minor anomaly, is logged and reviewed. RELIANOID applies:
Lessons learned from incidents, testing activities, vulnerability reviews, and operational assessments are integrated into RELIANOID’s continuous security and resilience improvement processes.
This culture of continuous improvement ensures our incident response processes evolve alongside the threat landscape.
RELIANOID’s Incident Response & Reporting Procedures are designed to support rapid detection, coordinated response, operational resilience, and transparent communication during security or operational incidents. Through continuous monitoring, proactive security governance, and structured response processes, RELIANOID works to minimize disruption and support compliance with applicable regulatory frameworks including DORA, NIS2, and GDPR.
| Date | Comment |
| 14th April 2025 | Initial document publication. |
| 6th April 2026 | Updated with enhanced monitoring capabilities, proactive vulnerability governance, operational resilience validation processes, and continuous security improvement practices. |
We welcome requests for detailed security documentation, risk mapping matrices, or compliance disclosures.