RELIANOID Business Continuity and Disaster Recovery Policy

Last Reviewed: 6th April 2026
Next Review Due: 6th April 2027
(Public Summary)

Purpose

At RELIANOID, we are committed to ensuring uninterrupted service availability for our customers and partners. This Business Continuity and Disaster Recovery (BC/DR) Policy outlines our approach to minimize service disruption and quickly restore operations in the event of a cyber incident, system failure, or other emergency.

Scope

This policy applies to:

  • RELIANOID’s software and hardware load balancer products and cloud services
  • Critical infrastructure that supports customer deployments
  • Internal business systems essential to customer support and operations

Business Continuity Objectives

RELIANOID ensures operational resilience through:

  • Redundant cloud-based infrastructure distributed across multiple geographic regions within Europe and North America.
  • 24/7 monitoring of core systems and services.
  • Continuity plans to maintain technical support, licensing, and service portal access.

Continuous operational reviews and proactive monitoring processes are conducted to identify potential service risks and maintain infrastructure resilience.

Business continuity planning also considers dependencies on third-party services, cloud providers, and supporting operational platforms.

Disaster Recovery Strategy

Our disaster recovery approach includes:

  • Backup and restore procedures for all critical services, including recurring secure backup validation processes.
  • Recovery procedures designed to minimize operational disruption and support rapid service restoration.
  • Pre-defined escalation and communication workflows for incidents.

Recovery procedures include coordinated incident communication, escalation management, service restoration validation, and post-recovery verification processes.

Recovery objectives are periodically reviewed and aligned with operational and customer service requirements.

Testing and Review

We:

  • Conduct annual BC/DR drills, including failover simulations.
  • Perform post-incident reviews for every major outage.
  • Conduct periodic security validation exercises and resilience assessments to evaluate recovery readiness and operational continuity capabilities.
  • Review this policy annually or after any significant infrastructure or business change.

Lessons learned from operational incidents, internal reviews, and resilience testing activities are integrated into RELIANOID’s continuous improvement processes.

Customer Assurance

RELIANOID’s architecture and operational practices are designed to deliver high availability and resilience, even in adverse conditions. We take a proactive approach to maintaining service uptime, protecting critical network infrastructure, and continuously improving operational resilience capabilities.

Document Reviews

DateComment
14th April 2025Initial document publication.
6th April 2026Updated with continuous monitoring practices, resilience governance improvements, operational review processes, third-party dependency considerations, and security validation activities.

Contact and Assurance

We welcome requests for detailed security documentation, risk mapping matrices, or compliance disclosures.

Contact our Compliance & Security Team

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