Purpose
At RELIANOID, we are committed to ensuring uninterrupted service availability for our customers and partners. This Business Continuity and Disaster Recovery (BC/DR) Policy outlines our approach to minimize service disruption and quickly restore operations in the event of a cyber incident, system failure, or other emergency.
Scope
This policy applies to:
- RELIANOID’s software and hardware load balancer products and cloud services
- Critical infrastructure that supports customer deployments
- Internal business systems essential to customer support and operations
Business Continuity Objectives
RELIANOID ensures operational resilience through:
- Redundant cloud-based infrastructure in multiple geographic regions, with main service data center at London (UK) but infrastructure replication at San Francisco (USA) and Amsterdam (Europe).
- 24/7 monitoring of core systems and services.
- Continuity plans to maintain technical support, licensing, and service portal access.
Disaster Recovery Strategy
Our disaster recovery approach includes:
- Backup and restore procedures for all critical services, with weekly snapshots
- Recovery Time Objective (RTO): 1 hour
- Recovery Point Objective (RPO): 1 day
- Pre-defined escalation and communication workflows for incidents
Testing and Review
We:
- Conduct annual BC/DR drills, including failover simulations
- Perform post-incident reviews for every major outage
- Review this policy annually or after any significant infrastructure or business change
Customer Assurance
RELIANOID’s architecture and operational practices are designed to deliver high availability and resilience, even in adverse conditions. We take a proactive approach to maintaining service uptime and protecting your critical network infrastructure.
Contact & Incident Reporting
In the event of an issue impacting your RELIANOID services please contact us.