SPECIAL PLAN: ENTERPRISE EDITION MONTHLY SUBSCRIPTION

Enjoy all the benefits of the Enterprise Edition for a special price with monthly payment.

RELIANOID ADC MONTHLY SUBSCRIPTION UPDATES ONLY

UPDATES-ONLY SUBSCRIPTION

If you’re already a hero and only require software updates & product upgrades, this is your plan.

NOW 169.50 USD per node / month

THIS PACKAGE INCLUDES:

  • Software Updates & Product Upgrades

THIS PACKAGE DOES NOT INCLUDE:

  • No cases available
  • No assistance by RELIANOID Team
  • No email or remote assistance
  • No private chat
  • No Cybersecurity services

Order Updates-Only

ADC Software Appliance + 8x5 Plan

8×5 SUBSCRIPTION

For those subscribers who require updates & upgrades but also assistance from heroes only in office hours.

NOW 248.60 USD per node / month

THIS PACKAGE INCLUDES:

  • Software Updates & Product Upgrades
  • Unlimited cases
  • 8×5 assistance
    by RELIANOID Team
  • 8 working hours
    max response time
  • Technical assistance through email
  • No phone and chat available
  • No Cybersecurity services

Order 8×5

ADC Software Appliance + 24x7 Plan

24×7 SUBSCRIPTION

Designed for subscribers with needs such as special cybersecurity services and real-time assistance.

NOW 418.10 USD per node / month

THIS PACKAGE INCLUDES:

  • Software Updates & Product Upgrades
  • Unlimited cases
  • 24×7 assistance
    by the RELIANOID Team
  • 4 hours
    max response time
  • Email and remote assistance available
  • Phone and chat available
  • Cybersecurity services available

Order 24×7

Cluster service requires to be configured with the same support plan for all nodes

ADC SUPPORT PLANS
SPECIFICATIONS

Service Scope

Software Updates

Latest RELIANOID software releases available.

Product Upgrades

Downloads of full system upgrades available.

Platforms Supported

Virtual, hardware, bare metal, cloud or microservices platforms supported.

Dedicated Engineer

Direct contact with RELIANOID Engineers.

Assistance Cases

Reporting of issues to be analyzed by our Team.

Cybersecurity Services

Remote services available to be up to date with security lists, signatures and real-time threat detection for the IPDS module.

Maintenance

Instant Hotfixes

Hotfixes are provided without waiting for the next release.

Security Analyzer

Security tools to detect and fix weak configurations or security threats in your appliances.

Packages Repository

Quick and easy appliance update.

Hotfixes

Ensuring your appliances are free of bugs instantly to avoid zero-day attacks.

Features

Latest developments

Ensure you have the latest developments and new features.

Development proposals

Your proposals will be heard to be included in the development roadmap.

Resources

Support Portal

Web tool to have access to contact with our Support Team, cases reporting, software and document downloads, and more.

Security Advisories

Security threats and mitigation notifications.

News

Be up to date with our latest news every quarter.

Knowledge

Online and updated high quality knowledge base and technical articles.

Our Metrics

Technical Support. Less than 3h response time

Less than 3 hours customers worldwide

Technical Support. Less than 12h Average resolution time

Less than 12 hours average Resolution Time with 8×5 Plan

Technical Support. Less than 24 hours Average Security Patches Response

Less than 24 hours average Security Patches Response

More than 7 releases and updates per year

More than 7 Releases and hotfixes per year